At Grow Social Fans (growsocialfans.com), we stand behind the quality of our digital marketing services. However, because we provide digital assets and services (intangible goods), we have established a clear and comprehensive refund policy to ensure fairness for both the customer and the agency.
Eligibility for a Full Refund:
Customers are entitled to a full refund under the following conditions:
- Non-Delivery of Service: If the service delivery has not been initiated within 72 hours of the order placement, excluding cases where the delay is caused by social media platform maintenance or global outages.
- Order Cancellation: If the customer requests cancellation before the delivery process has officially started.
Partial Refunds and Refill Policy:
- Partial Delivery: In the event that we are unable to fulfill the exact quantity ordered (e.g., 5,000 views ordered but only 4,000 delivered), a pro-rata refund will be issued for the undelivered portion.
- Drop-off Policy (30-Day Refill Guarantee): Social media platforms occasionally update their algorithms, which may lead to a decrease in metrics. We offer a 30-day Retention Guarantee. If you experience a drop in the delivered service within 30 days, we will refill the loss free of charge. If we cannot refill it, a partial refund will be provided.
Non-Refundable Circumstances:
Refunds will not be granted in the following scenarios:
- Private Accounts: If the social media account or post was set to “Private” during the delivery time.
- Username Changes: If the user changes their social media handle/username while the order is in progress.
- Multiple Providers: If the user purchases the same service from another provider simultaneously, making it impossible to track our delivery.
- Completed Orders: Once the service is successfully delivered and confirmed, the sale is final.
Refund Request Process:
To initiate a refund, please email us at Contact@growsocialfans.com with your Order ID and a screenshot of the issue. Our compliance team will review the request and respond within 24–48 hours. Approved refunds are credited back via the original payment method (PayPal) within 3-5 business days.